Refund and Returns

Lil Sherpa acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

Any product that has been hampered or damaged while transportation MUST be notified by email within 24 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else LilSherpa  will not be liable to accept the merchandise. In such cases, the customer will have to write in to  info@lilsherpa.com  and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

An exchange/return request should be raised via email quoting order number along with a photograph of the product to - info@lilsherpa.com  ,Please note that returned/exchanged goods should retain the original label. Goods that are damaged/without labels will be returned to the customer without any refund.

Returns 
Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit/debit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@lilsherpa.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same reason , send us an email at info@lilsherpa.com and send your item to: Saptagiri Niwas, Koramangala 8th block, 560034 Bangalore KA, India. 

Shipping 
To return your product, you should mail your product to: #203, Saptagiri Niwas, Koramangala 8th block, 560034 Bangalore KA, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.